1. Overview

MoodNote LLC respects your privacy and is committed to handling personal information responsibly. This policy explains how information may be collected, used, shared, and protected when you visit MyGenePortal.com or use its general website forms. It applies to website interactions and general inquiries; it does not replace any separate clinical, patient, or service-specific privacy notice that may apply to services provided through an appropriately licensed clinician or clinical organization.

2. Information we collect

Depending on how you use the website, we may collect information you provide through a general inquiry or appointment-request form, such as your name, email address, telephone number, country, and general message. We may also collect technical information generated by your browser or device, such as IP address, browser type, pages visited, referral source, and approximate usage information.

Please do not include protected health information, medical records, genetic reports, test results, files, or other sensitive health information in a general web form.

3. How we use information

We may use general website information to respond to inquiries, provide requested information, operate and improve the website, maintain website security, schedule or coordinate requested next steps, and meet applicable legal obligations. We do not use a general website form to provide emergency care, diagnosis, treatment, or a full genomic interpretation.

4. When we may share information

We do not sell personal information submitted through general website forms. We may share information when reasonably necessary with service providers that help us operate the website or respond to a request, when you direct or authorize us to do so, or when required to comply with applicable law, legal process, or to protect rights, safety, and security. Service providers may process information only as needed to provide their services and according to their own applicable terms and privacy practices.

5. Cookies, analytics, and service providers

The website uses WordPress and Kubio hosting and related plugins to deliver site content and functionality. It uses RegistrationMagic form infrastructure to operate general website forms. It may use Google Analytics or Google tag services to understand website traffic and usage. These tools may use cookies, similar technologies, or technical identifiers.

You can control many cookies through your browser settings. Disabling cookies may affect some website features. Third-party providers have their own privacy policies and practices; please review those policies for information about how they handle data.

6. Security and retention

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain general inquiry information only for as long as reasonably necessary to respond to the inquiry, maintain appropriate records, meet legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on the nature of the information and the request.

7. Health information and general forms

General website forms are not HIPAA-compliant and are not intended for protected health information. Do not submit medical history, diagnoses, symptoms, medications, laboratory results, genetic data, reports, or files through a general contact form. Submitting a general inquiry does not establish a physician-patient relationship. If further review is appropriate, you will receive instructions about the next step and any appropriate secure process.

8. Privacy rights

Depending on where you live and applicable law, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information; to object to certain processing; or to request portability of certain information. To make a privacy-related request, use the Contact Us form or write to the mailing address below. Please do not send medical records, genetic reports, or sensitive health information through the general contact form or ordinary email.

9. Children’s privacy

This website is not intended for children under the age of 18. We do not knowingly collect information from individuals under 18 through general website forms without appropriate parental or guardian involvement.

10. Changes to this policy

We may update this policy from time to time. The effective date at the top of this page indicates when the policy became effective. Material changes will be posted on this page.

11. Contact us

For privacy questions or requests, please use the Contact Us form or write to:
MoodNote LLC
PO Box 9287
Newport Beach, CA 92658
USA

Please do not send medical records, genetic reports, files, or other sensitive health information through a general web form or ordinary email.